{"id":10,"date":"2026-01-20T02:28:43","date_gmt":"2026-01-20T02:28:43","guid":{"rendered":"https:\/\/mxcheer.com\/?page_id=10"},"modified":"2026-10-02T07:56:38","modified_gmt":"2026-10-02T07:56:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/lmxq.store\/pt\/sobre\/refund_returns\/","title":{"rendered":"Reembolsos e devolu\u00e7\u00f5es"},"content":{"rendered":"<h1><strong>Refund &amp; Returns Policy<\/strong><\/h1>\n<p><strong>Effective Date:<\/strong> September 28, 2026<br \/><strong>\u00daltima atualiza\u00e7\u00e3o:<\/strong> September 28, 2026<\/p>\n<p>This Refund &amp; Returns Policy explains how refund, cancellation, return, and replacement requests are handled for purchases made through our website.<\/p>\n<p>Our services may include both <strong>virtual gifts \/ digital support products<\/strong> and <strong>physical merchandise<\/strong>. Different rules apply depending on the type of product purchased.<\/p>\n<p>Este s\u00edtio Web \u00e9 gerido por <strong>LMXQ<\/strong>.<\/p>\n<hr \/>\n<h2>1. Virtual Gifts &amp; Digital Support<\/h2>\n<p>Virtual gifts, fan support contributions, digital items, and similar products are considered digital services.<\/p>\n<p>Because these products are generally processed and delivered immediately, <strong>all completed virtual gift purchases are final and non-refundable<\/strong>, except where otherwise required by applicable law.<\/p>\n<p>Once a virtual gift has been successfully delivered or credited to the intended content creator, it cannot normally be reversed.<\/p>\n<h3>Limited Exceptions<\/h3>\n<p>A refund may be considered in exceptional circumstances, including:<\/p>\n<ul>\n<li>A verified fraudulent transaction<\/li>\n<li>A confirmed technical or system error<\/li>\n<li>A duplicate charge caused by our system<\/li>\n<li>A situation where the intended content creator is permanently unable to receive the virtual gift before delivery is completed<\/li>\n<\/ul>\n<p>All refund requests are subject to review.<\/p>\n<hr \/>\n<h2>2. Physical Merchandise Returns<\/h2>\n<p>Eligible physical merchandise may be returned within <strong>14 days after delivery<\/strong>, subject to applicable law.<\/p>\n<p>To qualify for a return, the item must generally:<\/p>\n<ul>\n<li>Be unused<\/li>\n<li>Remain in its original condition<\/li>\n<li>Include the original packaging where applicable<\/li>\n<li>Be returned with all included accessories or components<\/li>\n<\/ul>\n<p>Items that have been used, damaged after delivery, or materially altered may not qualify for a refund, except where applicable law provides otherwise.<\/p>\n<h3>Return Shipping<\/h3>\n<p>Unless the return is caused by an error on our part or applicable law provides otherwise, the customer is responsible for return shipping costs.<\/p>\n<p>We recommend using a trackable shipping method when returning merchandise.<\/p>\n<hr \/>\n<h2>3. Refund Processing<\/h2>\n<p>For eligible physical merchandise, refunds will be reviewed after the returned product has been received and inspected.<\/p>\n<p>Once approved, we generally process the refund within <strong>3\u20135 business days<\/strong>.<\/p>\n<p>Refunds will normally be issued to the <strong>original payment method<\/strong> used for the purchase.<\/p>\n<p>Please note that your bank, card issuer, PayPal, or other payment provider may require additional time to display the refund in your account after we process it.<\/p>\n<hr \/>\n<h2>4. Order Cancellations<\/h2>\n<h3>Virtual Gifts<\/h3>\n<p>Virtual gift and digital support orders are processed quickly and <strong>cannot normally be canceled after submission or successful payment<\/strong>, except where cancellation rights are required by applicable law.<\/p>\n<h3>Physical Merchandise<\/h3>\n<p>Physical merchandise orders may be canceled within <strong>24 hours of purchase<\/strong>, provided the order has not yet been shipped or entered the fulfillment process.<\/p>\n<p>Once an order has been shipped, cancellation is no longer available and the standard return procedure will apply, subject to applicable consumer rights.<\/p>\n<hr \/>\n<h2>5. Damaged, Defective, or Incorrect Products<\/h2>\n<p>If you receive a physical item that is:<\/p>\n<ul>\n<li>Damaged<\/li>\n<li>Defective<\/li>\n<li>Incorrect<\/li>\n<\/ul>\n<p>please contact us within <strong>7 days of delivery<\/strong>.<\/p>\n<p>Your message should include:<\/p>\n<ul>\n<li>Your order information<\/li>\n<li>A description of the problem<\/li>\n<li>Clear photos showing the issue<\/li>\n<\/ul>\n<p>Please contact:<\/p>\n<p><a href=\"mailto:fc10086a@outlook.com\"><strong>fc10086a@outlook.com<\/strong><\/a><\/p>\n<p>After reviewing the request, we may provide an appropriate resolution, such as:<\/p>\n<ul>\n<li>A replacement<\/li>\n<li>A refund<\/li>\n<li>Another reasonable solution<\/li>\n<\/ul>\n<p>If the problem is confirmed to be caused by us or the product itself, we will cover reasonable return shipping costs where applicable.<\/p>\n<hr \/>\n<h2>6. Non-Refundable Situations<\/h2>\n<p>Unless required otherwise by applicable law, refunds may be refused in situations including:<\/p>\n<ul>\n<li>Virtual gifts that have already been successfully delivered<\/li>\n<li>Change-of-mind requests for completed digital support purchases<\/li>\n<li>Physical products returned outside the applicable return period<\/li>\n<li>Physical products that have been used, damaged, or altered after delivery<\/li>\n<li>Returns made without required information or supporting evidence<\/li>\n<li>Orders that do not meet the conditions described in this policy<\/li>\n<\/ul>\n<hr \/>\n<h2>7. Policy Updates<\/h2>\n<p>We may revise this Refund &amp; Returns Policy from time to time to reflect changes to our services, operational practices, or applicable requirements.<\/p>\n<p>When changes are made, the <strong>\u201cLast Updated\u201d<\/strong> date at the top of this page will be revised.<\/p>\n<p>Where appropriate, significant changes may also be communicated through the website.<\/p>\n<hr \/>\n<h2>8. Contact<\/h2>\n<p>For refund, cancellation, return, or replacement questions, please contact us at:<\/p>\n<p><strong>Correio eletr\u00f3nico:<\/strong> <a href=\"mailto:fc10086a@outlook.com\">fc10086a@outlook.com<\/a><\/p>\n<p>Please include your <strong>order number<\/strong> and a brief description of your request so we can review it more efficiently.<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":240,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lmxq.store\/pt\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lmxq.store\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lmxq.store\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lmxq.store\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lmxq.store\/pt\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":6,"href":"https:\/\/lmxq.store\/pt\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":5044,"href":"https:\/\/lmxq.store\/pt\/wp-json\/wp\/v2\/pages\/10\/revisions\/5044"}],"up":[{"embeddable":true,"href":"https:\/\/lmxq.store\/pt\/wp-json\/wp\/v2\/pages\/240"}],"wp:attachment":[{"href":"https:\/\/lmxq.store\/pt\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}